By using SmeltSync, you agree to these terms. Please read carefully. If you don't agree with any of these terms, do not use the service.
These Terms of Service ("Terms") constitute a legally binding agreement between SmeltSync (referred to as "we," "us," "our," or the "Company") and you or the legal entity you represent ("you," "your," or "Customer"). By accessing and using SmeltSync software and services, you accept and agree to be bound by these Terms and our Privacy Policy.
Pilot access: SmeltSync offers a 30-day free pilot program for qualifying steel plants. During the pilot, you receive full access to SmeltSync's core features—Furnace, AOD, CCM logsheets, heat traceability, and live plant monitoring—to evaluate the software alongside your existing paper process.
No charge during pilot: The 30-day pilot is free. No credit card is required. No contract is required. You may cancel at any time.
After the pilot: If you wish to continue using SmeltSync after 30 days, we will provide a pricing proposal based on your plant's configuration, number of users, and selected modules. Continuation is entirely optional.
Data after pilot: If your pilot ends and you do not subscribe, you have 30 days to export your production data. After 30 days, your account and data will be deleted.
Limited license: We grant you a non-exclusive, non-transferable license to use SmeltSync solely for your internal business purposes during the term of your pilot or subscription. You may not resell, sublicense, or redistribute SmeltSync.
Authorized users: You may grant access to your employees and authorized personnel at your plant. Each user must have an individual login. You are responsible for all activity under your account.
Restrictions: You may not reverse-engineer, decompile, disassemble, or attempt to derive the source code of SmeltSync. You may not rent, lease, or lend the software. You may not modify, copy, or create derivative works without permission.
Your production data: You retain all ownership and rights to the production data (heat logs, furnace readings, chemistry values, etc.) that you input into SmeltSync or that SmeltSync collects via SCADA/PLC integration. We do not claim ownership of your data.
Your responsibility: You are responsible for the accuracy, legality, and compliance of all data you input into SmeltSync. You warrant that you have the right to provide this data and that it does not violate any applicable laws or third-party rights.
Data backup: You are responsible for backing up your critical data. While we recommend automated backups via our cloud option, loss of data due to your failure to back up is your responsibility.
You agree not to use SmeltSync to:
No warranty: SmeltSync is provided "as-is" and "as-available" without warranties of any kind, whether express or implied. We do not warrant that the service will be uninterrupted, error-free, or secure.
Limited liability: To the maximum extent permitted by law, SmeltSync shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption—even if we have been advised of the possibility of such damages.
Maximum liability: Our total liability to you for any claim arising from these Terms or your use of SmeltSync shall not exceed the fees you paid for the service in the 12 months preceding the claim, or INR 50,000, whichever is greater.
You agree to indemnify, defend, and hold harmless SmeltSync and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:
Your data is confidential: SmeltSync treats your production data as confidential. We do not share your plant's production data, chemistry readings, or proprietary information with competitors, customers, or third parties without your explicit consent.
Our data: You agree that SmeltSync's source code, algorithms, documentation, and business methods are confidential and proprietary. You may not disclose these to third parties.
Permitted disclosures: We may disclose your data if required by law, government request, or court order. We will notify you of such requests when legally permitted to do so.
SmeltSync IP: All intellectual property in SmeltSync—including software, features, functionality, design, and documentation—is owned by SmeltSync or our licensors. These Terms do not transfer ownership of any IP to you; they grant only a limited license to use SmeltSync.
Feedback: If you provide feedback, suggestions, or ideas about SmeltSync, we may use them for any purpose without obligation to you.
Pilot term: Your pilot access runs for 30 days from activation. If you do not subscribe after 30 days, your access will be terminated automatically.
Paid subscriptions: Paid subscriptions continue for the term agreed upon (typically annual or monthly). Either party may terminate a paid subscription by providing written notice 30 days in advance.
Immediate termination: SmeltSync may terminate your access immediately if you violate these Terms, engage in unauthorized use, or fail to pay invoices when due.
Effects of termination: Upon termination, your access to SmeltSync is revoked. You have 30 days to export your data. After 30 days, we will delete your account and all associated data.
Pilot: The 30-day pilot is free. No payment is required unless you choose to subscribe after the pilot.
Subscription pricing: Pricing for post-pilot subscriptions will be quoted separately based on your plant's configuration and requirements. Invoices are due within 30 days of issuance.
Late payment: If payment is more than 15 days late, we may suspend your access until payment is received. Continued non-payment may result in contract termination.
Price changes: We may update pricing for renewals with 60 days' written notice. If you do not accept the new pricing, your subscription will not renew.
Production data accuracy: While SmeltSync is designed to help you track production accurately, we do not guarantee that all data entered by users is correct or that all SCADA/PLC integrations will capture data without error. You are responsible for verifying critical data.
Regulatory compliance: SmeltSync does not provide legal, accounting, or compliance advice. You are responsible for ensuring your use of SmeltSync complies with all applicable laws, regulations, and industry standards.
Third-party systems: SmeltSync integrates with third-party systems (PLCs, SCADA, cloud services). We are not liable for failures, delays, or data loss caused by these third-party systems.
We may update these Terms or SmeltSync features at any time. Material changes to these Terms will be communicated to you at least 30 days in advance. Your continued use of SmeltSync after such notice constitutes acceptance of the updated Terms.
Governing law: These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles.
Venue: You agree that any legal action or proceeding relating to these Terms shall be brought exclusively in the courts located in Pune, Maharashtra, India, and you consent to the jurisdiction and venue of such courts.
Dispute resolution: Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation. If negotiation fails, either party may pursue legal remedies.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and SmeltSync concerning your use of the service. Any prior negotiations, understandings, or agreements are superseded by these Terms. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
If you have questions about these Terms or wish to report a violation, contact us:
Last updated: October 14, 2026
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